FAQ

We provide independent coordination, informational, linguistic, and organizational support to patients seeking assistance in the field of Assisted Reproductive Technologies (ART) and related treatments abroad.

The primary objective of our work is to assist patients in navigating their clinical situation: properly structuring existing information, obtaining expert assessments from specialized professionals, verifying diagnoses, and identifying potential treatment pathways.

Our services include the selection of appropriate diagnostic centers or clinics, medical dossier formation, visit coordination, and professional written and oral interpretation to ensure clear and effective communication between the patient and medical specialists.

No. Ferticare Point is a coordination and service company, not a medical facility. We do not provide medical services, diagnostics, or healthcare.

All medical treatments, diagnostics, and procedures are provided exclusively by independent partner clinics. The clinic acts as a separate entity and a separate data controller for your medical records.

No. We do not make medical decisions, provide diagnoses, or offer medical advice. All medical decisions and treatment plans are made solely by the qualified doctors at your chosen clinic.

The Basic Support Package is free for patients. We may also offer extended, specialized coordination services that require a fee; however, any such costs are always agreed upon with you in advance.

We select clinics based on an objective analysis of your medical history, the clinic’s specialization in specific ART techniques, success rates for similar cases, and your logistical preferences.

Absolutely. While we provide expert recommendations based on your needs, the final choice of the clinic is entirely up to you.

Yes, but only with your explicit consent. We transfer your data to the selected clinic/clinics solely to facilitate your contact, medical evaluation, and appointment booking.

Following the submission of your inquiry, our coordinator will contact you to conduct an initial non-medical consultation and perform an analysis of your situation and requirements.

Based on the information provided, we initiate the process of medical dossier formation, selecting appropriate diagnostic centers to verify the diagnosis and obtain expert medical assessments. Subsequently, depending on the diagnostic results and the patient’s individual needs, we assist in selecting the most suitable ART clinic for further treatment.

The initial assessment typically takes 1–3 business days. The full timeline depends on the complexity of your case and the availability of the selected clinics.

Yes. We manage the full cycle of appointment scheduling, including coordinating dates and obtaining official confirmation from the clinic for your visit.

Yes. We help structure your medical history into a unified “Patient Medical Map” and provide professional translation of medical records to ensure clear communication with international specialists.

Yes. We act as your liaison to handle organizational and linguistic matters, ensuring that your interests are professionally represented and communication stays barrier-free.

Yes. We offer professional interpretation for doctor-patient consultations (both online and in-person) to ensure accurate transfer of information without distortions.

No. No entity can guarantee the results of medical treatment. We guarantee the quality and transparency of our coordination services, but medical outcomes depend entirely on the clinical process at the elected facility.

No. Our cooperation with medical partners does not increase the cost of medical services for the patient. You pay the clinic directly for your medical treatment at their standard rates.

Communication typically occurs via email and phone. Upon your voluntary request, we can also use instant messengers like WhatsApp or Telegram for operational convenience.

Yes. For your legal protection and GDPR compliance, you will need to sign a Medical Coordination Agreement and Statements and Consents Form.

We ensure objectivity through our independence from specific clinics. Our recommendations are based solely on clinical suitability, specialized expertise, and the best match for your individual medical situation. In addition to identifying the most appropriate clinic and facilitating contact between the patient and the selected medical provider, we offer comprehensive informational and linguistic support throughout all stages of the treatment process, ensuring clear communication and continuity of information.